Course Information

Introduction

This course teaches how to establish and maintain practical quality control across business operations. It covers inspection methods, measurement systems, statistical process control, and corrective action. Participants work on real process examples and leave with templates they can apply immediately. The focus is on reducing defects, lowering cost of poor quality, and meeting regulatory and customer requirements.

Objectives

1. Design and document quality control checkpoints that align with end-to-end process flows.
2. Apply statistical process control tools (control charts, capability analysis) to detect and act on variation.
3. Lead root-cause analysis and implement corrective and preventive actions with measurable follow-up.
4. Create sampling plans and inspection procedures that balance risk, throughput, and cost.
5. Build quality KPIs and simple dashboards to monitor performance and report to stakeholders.

Who Should Attend?

Quality Manager
Quality Assurance Engineer
Operations Manager
Production Supervisor / Line Supervisor
Continuous Improvement Specialist

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.